Rajiv Singal

2731 Fairhauser Road

Naperville, IL 60564

USA

Phone: (1) 630 881 5520

e-mail: rajivsingal1@gmail.com

PROFESSIONAL SUMMARY

  · Extremely motivated and dynamic individual with 20 years of experience in the

Telecommunications Industry in United States, Canada and India at Alcatel-Lucent, Lucent

Technologies, Nortel and Tata Consultancy Services (TCS).

  · Direct customer interaction with major Tier 1 Service Providers in US including Verizon

Wireless, AT&T and Sprint.

  · Nominated on the ALU Leadership Pipeline program.

  · Expertise in creation/leading teams working across complex solutions.

  · Excellent communication and customer interfacing skills.

  · Solid experience managing global teams across China, Slovakia and Brazil.

SKILL SUMMARY

ALU Solutions

Operating Systems

Languages

Databases

Telephony

Central Office

  · Knowledgeable on a broad range of Wireless, IP Core and Intelligent Networking Solutions

across LTE/CDMA/UMTS Wireless Technologies.

eMBMS, VoLTE, LTE, CDMA, WCDMA, SurePay, SDHLR,

SHLR, MiRingback, SMSC

HP-UNIX, SUN Solaris, Windows2000, Windows XP, DOS, SOS

(Real-time operating system developed by NORETL)

C, C++, Java, PROTEL, EPL

Oracle, RTDB

IN, GSM, UMTS, MAP, TCAP, IS 41, IS 826, IMS, LDAP, SIP,

RADIUS, DIAMETER Cx/Rf/Ro, SS7, ATM, TCP/IP, ISDN PRI

4ESS, 5ESS, NNS, 7R/E, DMS Architectures

EDUCATION

Illinois Institute of Technology

M.S. Computer Science (G.P.A. of 3.6)

June 2002

Bombay University

Bachelor of Engineering in Computer Science (1st Class With Honors)

August 1994

PROFESSIONAL EXPERIENCE

Alcatel-Lucent, Naperville, Illinois (Director – Wireless Technology Introduction

and Support)

Nov 2013 – Till Date

Lead the LTE Technology Introduction and Support team within ALU that is responsible for executing

FOA (First Office Application) for Verizon Wireless commercial LTE network in order to test new features

and capabilities on the LTE network including eNB, MME, SGW, SAM network elements that improve

capacity, performance and allows Verizon to continue to add/migrate subscribers to the LTE network. A

major accomplishment for 2014/2015 was the introduction of eMBMS in the Verizon network that

provides capabilities for subscribers to be able to take advantage of broadcast media streamed by Verizon.

This role involves significant customer interface and interactions with Sales team and Program Teams.

Mumbai, India

Illinois, U.S.A

Resume of Rajiv Singal

Alcatel-Lucent, Naperville, Illinois (Director – Technical Support) Jan 2013 to Oct 2013

Lead Global SmallCells and NAR LTE Solution Support teams responsible for delivering Tier 2

technical support for ALU customers globally. Lead global Technical Support teams located in

USA, Brazil, Argentina, Slovakia and China. Identified efficiency improvements and several

initiatives to ensure improved delivery of Technical Support and Outage Recovery functions.

Worked closely with the team to define VoLTE support strategy across Wireless, IMS and

Applications teams in order to ensure best in class support model is in place for major LTE

service providers. Worked several team restructuring initiatives in order to ensure efficient

support processes are in place eg: Global SmallCells Outage Recovery Team, 3G SmallCells

support re-alignment from China to Slovakia, Assisted Operations delivery model in CALA, ePC

Support and LTE Outage Recovery re-alignment with IPD.

Alcatel-Lucent, Naperville, Illinois (Technical Manager)

Dec 2010 to Dec 2012

Led the LTE Solution Tier 2 Technical Support Team and Outage Recovery Team delivering

24x7 Remote Technical Support to NAR customers including Verizon Wireless and AT&T LTE

deployments. Primary point of contact to Verizon Wireless for LTE field issues and outages.

Products included eNB, MME, SGW and PGW. Lead majority of the LTE outages reported by

NAR commercial customers. Worked closely with Wireless and IPD R&D/Product Management

to push for “Serviceability” features based on experience supporting the LTE deployments.

Worked closely with Maintenance Product Management to price Remote Technical Support

delivery in response to bids from customers. Continue to provide guidance to CALA, EMEA and

APAC regions on their readiness plans for LTE Support based on lessons learnt from NAR

experience. Provide hands on training opportunities to engineers from the other regions as part of

their LTE Support Readiness efforts. Partnering with China TSC to move some of the NAR

support work to China.

Alcatel-Lucent, Naperville, Illinois (Technical Manager)

Mar 08 – Dec 10

Led the formation of 21 person LTE Solution Support and Outage Recovery Team responsible for

delivering Remote Technical Support across eNB, MME, SGW and PGW network elements. This

effort involved hiring staff, collaborating with LTE R&D/TIS/FOA teams to identify hands-on

training opportunities/internships, conducting bootcamps and working across organizations to

create the right infra-structure to ensure readiness. Negotiated alignment on the support and

escalation process across all the different teams involved in delivering LTE Technical Support.

While building the LTE team, led the team responsible for delivering Remote Technical Support

on 1X-RNC and CALEA solutions.

Alcatel-Lucent, Naperville, Illinois (Technical Manager)

Oct 07- Mar 08

Led the UMTS Monitoring Operation for AT&T UMTS network. This effort involved hiring

additional contract resources, establishing monitoring guidelines that were used for monitoring

the UMTS network and defining exit criteria for individuals who were suited for UMTS RTS

positions. Presented revenue generation opportunities to AT&T NOCs for positioning monitoring

as a Service to AT&T.

Lucent Technologies, Naperville, Illinois (DMTS awarded in 2006) Dec 01- Sep 07

Team Lead for Tier 2 and Tier 3 Support of:

  ‐ SurePay Solutions Suite for Verizon Wireless and Cingular Wireless customers in United

States; Telus Mobility customer in Canada

  ‐ Super Distributed Home Location Register (SDHLR) and Operations Maintenance

Center (OMC-HLR) for Sprint PCS and ALLTEL in United States

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Resume of Rajiv Singal

  ‐ Stand-Alone Home Location Register (SHLR) for Sprint PCS, Metro PCS, ALLTEL,

US Cellular and NTELOS customers in United States

  ‐ MiRing Back Tones (RBT) service for Verizon Wireless and Metro PCS in United States

  ‐

Interworking Interoperability Function (IIF) Gateway for Cingular Wireless customer in

United States

Dec 00 to Dec 01

  ‐ Short Messaging Service Center (SMSC) for Verizon Wireless, US Cellular and Quest

customers in United States.

Lucent Technologies, Naperville, Illinois (MTS)

Customer Facing Systems Engineer in the Mobility Business Unit responsible for Roaming

Control, ODB, SMSC and Subscriber Trace requirements for SDHLR for the UMTS Release.

Lucent Technologies, Naperville, Illinois (MTS-1)

Mar 98 to Dec 00

Lead Systems Engineer for identifying services that need to be supported on the 7R/E Release 3.0

switch for AT&T; Traffic Transition Phase 1 and ADL Toll Free services to migrate AT&T’s

switched access traffic from the 4ESS to the 5ESS/ 7R/E Edge Switches using AIN TCAP

triggers; Switched Access 8YY feature on the 5ESS Switch using AIN TCAP triggers for AT&T

customer; Interim Announcements Solution (IAS) feature using Send to Resource and Send to

Outside Resource AIN TCAP functionality. Investigated and presented various proposals to

AT&T on this effort.

Lucent Technologies, Naperville, Illinois (MTS-1)

Lucent Technologies, Naperville, Illinois (Consultant)

Nortel Networks, Ottawa, Canada

Nov 97 to Mar 98

Lead Systems Engineer on the PRI Call by Call (CBC) Feature to implement MEGACOM,

MEGACOM 800, MutliQuest, SDN and I800 services.

May 97 to Nov 97

Lead Systems Engineer on the NNS Phase 3 project responsible for generation of requirements

for ITUP for transit and terminating calls.

Apr 96 to May 97

Software Developer for the DMS 300 International Gateway Switch on GWY02 and GWY03

software releases. Implemented Enhanced Supplementary Service Handling, CDR16 and OVRx

Table Expansion features.

TCS - Nortel Networks, Mumbai, India

Dec 94 to Apr 96

Team member on the DMS 300 software design team to provide solutions on the DMS300

Software Decoupling project; Worked on the Problem Resolution Team (PRS) to resolve field

reported problems/issues on the DMS300 software.

References Available Upon Request

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